Terms & Conditions
Terms & conditions of LÄST
Company information:
LÄST
LAST STUDIO A/S
Håndværkervej 4, 6270, Tønder
Phone: +45 74 72 88 87
E-mail: dorthe@laststudio.com
VAT: 38925784
Ordering at LÄST
When placing an order on läst.com, you will receive an auto-signed E-mail when the purchase has been confirmed. Eventually, you can check your spam filter if you have not received the mail. This e-mail is your purchase receipt, however, LÄST reserves the right to cancel your purchase, as of mistakes in pricing or if the purchased good is out of stock. If this were to happen, you will be contacted immediately by e-mail or phone. Upon receiving your order, you will receive a receipt attached. If you would have any questions regarding our ordering you are welcome to contact us at dorthe@laststudio.com or on phone +45 74 72 88 87.
Prices and terms of payment
LÄST accepts the following methods of payment: VISA, Mastercard, Visa Electron, Maestro and Mobilepay. The purchase amount will be withdrawn from your account, as soon as the good is sent. LÄST uses the payment service, Quickpay, who will redirect you when purchasing. Hence LÄST will not be able to see your account details. On läst.com all prices are in DKK. All prices are included VAT.
Terms of shipment
At LÄST we use GLS. The delivery of your package depends upon which country you settle in. For further information check the shipping page here. Feel free to contact us if you have any questions regarding shipment/delivery. All shipments have a track-and-trace number, which you will receive by mail. Please pay attention to that the prices do not include import taxes.
Register a complaint
All goods purchased at LÄST is covered by the Danish Sale of Goods Act, that provides a 2 year right of complaint. This means that you can either get the item repaired, exchanged, the money back or a discount in the price, depending on the specific situation. Please pay attention to that the right of the complaint does not cover wear and tear, or wrong use. In case of a complaint or insufficiency, contact us as soon as possible on mail: dorthe@laststudio.com.
Please include the following in your mail:
Describe the flaw
Attached a picture of the flaw
Attached order or order-number
Official complaint
If you want to complain about your purchase, please contact customer service. If we do not succeed in finding a solution, you can lodge a complaint with relevant tribunals in the field, provided that the conditions are met:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
www.forbrug.dk
You may also use the European Commission online dispute resolution for your complaint. This portal can be relevant when living in another EU-country: http://ec.europa.eu/odr. Please also notify us on dorthe@laststudio.com.
Out of stock
LÄST take reservations for sold out items. In case of any problems, we will contact you by mail or by phone.